Privacy policy.

Last updated: 30th April, 2026

Down South Physio & Sports Rehab ("we", "us", "our") is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, book an appointment, or use our services.

We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), and with our professional obligations as registered health practitioners under the Australian Health Practitioner Regulation Agency (AHPRA)

1. About us

Down South Physio & Sports Rehab
191 Naturaliste Terrace, Dunsborough WA 6281
Phone: (08) 9756 8388
Email: info@downsouthphysio.com.au
Website: https://downsouthphysio.com.au/

2. The information we collect

The information we collect depends on how you interact with us. It generally falls into the following categories:

Personal information Name, date of birth, address, phone number, email address, occupation, emergency contact details, and Medicare, DVA, NDIS or private health fund details.

Health information Medical history, current symptoms, treatment and progress notes, referrals, imaging or test results, GP and specialist details, and other clinical information relevant to your care.

Booking and enquiry information Details you submit through our online booking system, contact form, or any direct correspondence (email, phone, or in person)

Website information When you visit our website, we may automatically collect technical information such as your IP address, browser type, device type, pages visited, and how you arrived at the site. This is collected through cookies and analytics tools (see Section 8)

3. How we collect your information

We collect information directly from you when you:

  • Book an appointment online, over the phone, or in person

  • Complete intake, consent, or assessment forms

  • Attend a consultation or treatment session

  • Contact us via email, phone, or our website

  • Subscribe to email updates or marketing communications

In some cases, we may also collect information from third parties (with your consent or where authorised by law), such as referring GPs, specialists, insurers, employers (for WorkCover claims), or family members.

4. How we use your information

We use your information to:

  • Provide physiotherapy and related health services

  • Manage your appointments, billing, and clinical records

  • Communicate with you about your care, follow-ups, and reminders

  • Process Medicare, DVA, NDIS, WorkCover, or private health fund claims

  • Liaise with your GP, specialist, or other healthcare providers where clinically relevant

  • Improve our services, patient experience, and website

  • Meet our legal, regulatory, and professional obligations

  • Send marketing or educational communications (only with your consent, and you can opt out at any time

5. Who we share your information with

We treat your information as confidential and only share it where necessary. This may include:

  • Other practitioners within our clinic involved in your care

  • Your GP, specialist, or referring practitioner, where clinically relevant and with your consent

  • Medicare, DVA, NDIS, WorkCover, and private health insurers for billing and claims

  • Trusted third-party providers who help us run the practice — including our practice management system (PracSuite), secure cloud storage providers, our website host (Squarespace), accountants, and IT support

  • Government bodies, regulators, or law enforcement where required by law (for example, in the event of a serious public health concern or court order)

We do not sell your personal information, and we never share it for marketing purposes without your explicit consent.

6. Storing and protecting your information

Your information is stored securely in electronic form (and where applicable, physical form). We take reasonable steps to protect it from loss, misuse, unauthorised access, modification, or disclosure. This includes password-protected systems, encrypted databases, secure cloud storage, and staff training on privacy and confidentiality.

We retain health records for at least seven years from the date of your last appointment, in line with our legal and professional obligations. For patients who were under 18 at the time of treatment, records are retained until they turn 25.

7. Accessing and correcting your information

You have the right to:

  • Request access to the personal and health information we hold about you

  • Ask us to correct any information that is inaccurate, out of date, or incomplete

  • Request a copy of your health records

To make a request, please contact us using the details in Section 11. We may need to verify your identity before releasing any information. In limited circumstances (for example, where access could affect another person's privacy or safety), we may decline a request and will explain our reasons in writing.

A reasonable administrative fee may apply for providing copies of records, in line with industry standards.

8. Cookies and website analytics

Our website uses cookies and similar technologies to help the site function and to understand how visitors use it. Cookies are small files stored on your device.

We use:

  • Essential cookies that allow the website to work correctly

  • Analytics cookies (such as Google Analytics) to gather anonymous data about visitor behaviour

  • Functional cookies that remember your preferences

You can disable cookies in your browser settings at any time, though some parts of the site may not work as intended without them.

9. Third-party links

Our website may contain links to other websites, including social media platforms and our online booking system. We are not responsible for the privacy practices or content of external sites and recommend reviewing their privacy policies before sharing any personal information.

10. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the "Last updated" date shown at the top.

11. Contact us or make a complaint

If you have any questions about this policy, want to access your information, or wish to raise a concern about how we've handled your information, please contact:

[Insert privacy contact name / role — e.g. Practice Manager] Down South Physio & Sports Rehab [Insert address] Email: [Insert email] Phone: [Insert phone]

We take privacy concerns seriously and will respond to your enquiry within a reasonable timeframe (usually within 30 days).

If you're not satisfied with how we've handled your complaint, you can contact the Office of the Australian Information Commissioner (OAIC):